FREQUENTLY ASKED QUESTIONS

Yes. It’s an ideal selection, as it is a non-toxic and non-carcinogenic natural wax.

Paraffin wax burns quicker than Soy. Soy wax is completely natural and has a cooler burn, allowing longer burn time. Value for money.

You should ensure the wick is never longer than 5mm before burning.  Wicks left untrimmed will cause extra smoke, darkening the inside of your glass.

Our wicks are 100% cotton or uncoated premium wooden wicks, lead free and non-toxic.

Hand poured candles have a character specific to this manual process, but this a genuine feature.

Yes, as it is all natural wax with zero toxins.      

SHIPPING

All orders placed by 11am (AEDT), Monday to Friday (excluding Public holidays) will be processed and dispatched from our warehouse on the same day. Orders placed after 11am will be processed the following business day.  

All orders will travel via Australia Post;

Standard          (3–10 business days) Depending on domestic location.Express             (1-3 business days) Depending on domestic location.

Please note that you can track your order for an Estimated Time of Arrival from Australia Post website http://auspost.com.au/track

You will need to sign for your order when it arrives.  If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office.